Dubai has achieved outstanding leads to the native on-line Service Index (LOSI) 2022 issued by the world organization as a part of its bi-annual E-Government Survey, with town being enclosed within the list of the world’s best-performing digital governments that received a ‘Very High’ rating. metropolis was hierarchic fifth globally and initial within the Arab World within the Index.
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Dubai received good scores in Institutional Framework, Content Provision and repair Provision, earning it prime ranking in these important indicators and consolidating its name in concert of the world’s best digital governments. town additionally received fourth ranking within the Technology index. the newest native on-line Service Index assessed digital governments in major cities across 193 countries.
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Sheikh Hamdan bin Muhammad bin Rashid Al Maktoum, prince of metropolis and Chairman of metropolis council, said, “Dubai’s exceptional performance within the UN’s native on-line Service Index demonstrates the strategic vision and also the steadfast commitment of the leadership to make sure Dubai’s digital government giving surpasses the best international benchmarks. This action is yet one more distinctive milestone within the journey begun by His Highness swayer Muhammad bin Rashid Al Maktoum, vp, Prime Minister and Ruler of metropolis, over 20 years agone, to rework the emirate into the digital capital of the planet. Driven by its commitment to adopting advanced technology and fostering a culture of excellence, metropolis has created a novel model of governance that advances human happiness and well-being all told spheres of life.”
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Dubai international organization e-government survey
Abdulla Muhammad Al Basti, executive of the manager Council of metropolis, said, “This action is that the results of the dedication of Dubai’s leadership, the tireless efforts of varied government groups and also the spirit of cooperation and partnership that has galvanized all government entities to figure along in concert team to deliver exceptional governance. we are going to still attempt to exceed the best international standards in digitalising government operations and services, so as to deliver positive edges to people and also the community. As a part of our recently adopted ‘360 Services Policy’, we tend to aim to attain one hundred pc automation in government services through innovative comes designed to profit varied segments of society and facilitate a prime quality of life.”
Hamad Obaid Al Mansoori, Director General of Digital metropolis, said, “These outstanding results were created doable by the extraordinary commitment of presidency entities and their proficient groups in implementing the vision of our leadership. we are going to any intensify our efforts to reinforce government services to lift efficiencies, enhance lifestyles and facilitate individuals live a lot of sustainably. As new digital advancements reshape our world, knowledge and computing have emerged because the pillars of property sensible cities. radio-controlled by the leadership’s vision, metropolis has shown exceptional nimbleness and suppleness in realigning its strategic objectives, restructuring its organisations and providing digital services in line with the dynamical desires of voters, residents and guests. This has reworked metropolis into a pacesetter in government excellence and technology-driven innovation.”
Dubai scored zero.9186 on the survey’s native on-line Service Index, putting it within the fifth spot, behind top-ranked Berlin, Madrid, Tallin and Copenhagen.
The 2022 native on-line Service Index contains eighty six indicators concerning 5 criteria: institutional framework (8), content provision (25), services provision (18), participation and engagement (17), and technology (18).
The Institutional Framework index focuses on digital government strategy, organisational structure, legislation on access to info and privacy and open knowledge policy, among others. The report highlighted metropolis’s success in establishing Digital Dubai as a model for developing institutional frameworks. The Content Provision index measures the supply of basic public info and resources on-line. The third index – Service Provision – focuses on the supply and delivery of presidency services through digital channels, measure the extent to that these services ar efficient, proactive, interactive, and capable of guaranteeing the utmost client satisfaction. The Technology index focuses on the technical options of on-line portals, that create the web site and content simply accessible to customers round the clock. throughout the assessment method, different relevant sub-indicators like accessibility, useful capacities, dependableness, mobility, visual charm, and alignment with technology standards, also are measured.
The 2022 edition of the native on-line Service Index is in step with the international organization property development goals (SDGs), that ar supported the premise that cities ar the foremost outstanding engines of urban growth, which they play a significant role in driving international amendment from all-time low up. native governments also are half in} their part in setting policies to market and drive amendment, provided that most SDGs contain objectives that ar directly or indirectly associated with the day-after-day operations of native and regional governments.
The world organization Department of Economic and Social Affairs conducted the primary integrated assessment of native governments within the international organization E-Government Survey 2018, that was a pilot study that includes sixty totally different indicators restricted to merely forty cities, together with metropolis. The 2020 edition of the survey was swollen to incorporate one hundred cities and around eighty indicators. The 2022 edition covers cities from each country within the world and includes a complete of eighty six indicators
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